Frequently Asked Questions

What's your turnaround time?

    We start processing orders as soon as an order is placed. Depending on how quickly we can get artwork approved it generally takes 3-5 days before we ship the stand. Replacement banners are 1-2 days. The best thing is to ask us directly at

Is there any warranty?

    If anything has been done wrong by us, we will fix it and ship you the proper stand. Some of our stands, such as the Pro-Series have lifetime warranties for any malfuction with the internal springs.

What are the specifications for graphics?

What are the design specifications?

File Type: PDF and EPS are the most common file type and most accepted. If you have the option, Publish to PDF at Acrobat 4 instead of the latest version of Acrobat.
File Size: We recommend sending us the exact file size that you want to print. Remember that proportions go by percentage not by inches.
Resolution: The higher the better, especially if you are enlarging your designs. Try for anything 150x150 dpi up to 300x300 dpi at exact size.
Colors? Our printer uses a CMYK printing system, so saving in CMYK would provide the best color match for your project.
Bleed: For most products we will not require a bleed, but on some products, such as business cards, we will need an 1/8" bleed all the way around.
Convert text to curves is an important step because we may not have the font that you were working with.
Flatten the image to make sure no elements move around.